FULFILLMENT POLICY

We are dedicated to providing a transparent and efficient experience for all users of our eSignature platform. Below are our policies regarding account activation, billing, refunds, cancellations, and customer support.

1. Account Activation

• Upon registration, your account will be activated immediately, granting access to our eSignature platform.

2. Usage-Based Billing

• Our platform operates on a usage-based pricing model, meaning you are charged based on the volume of eSignatures or transactions you process, with no recurring subscription required for standard usage.

• Billing occurs at the end of each billing cycle based on your actual usage. Pricing details can be found on our Pricing Page, and you will receive an itemized bill reflecting your usage for the billing period.

• For users of Premium plans, which offer additional features, there is a minimum spend requirement These minimum spends will be clearly outlined during the plan selection process.

• All prices are displayed in USD and include any applicable taxes unless otherwise specified.

3. Refund Policy

• For usage-based accounts, refunds are generally not applicable due to the pay-as-you-go nature of the service. However, if you believe you were billed incorrectly, please contact us at help@thanksroger.com for a review. We will evaluate refund requests on a case-by-case basis.

• For Premium plan users, if you cancel your plan within the first 7 days and have not met the minimum spend, we may issue a partial refund, excluding any fees already incurred.

• Any refund approved will be processed within 5 business days and returned via your original payment method.

4. Cancellation Policy

• For standard usage, there is no formal subscription to cancel. Simply stop using the service, and you will no longer incur any charges. Any outstanding balance from prior usage will be billed at the end of the current billing cycle.

• Premium plan users can cancel their plan at any time by logging into their account or contacting customer support at help@thanksroger.com. Upon cancellation, you will continue to have access to premium features until the end of the current billing cycle.

• If you have not met the minimum spend for the current cycle, you will be billed for the difference before cancellation takes effect.

5. Upgrades and Downgrades

• You can upgrade or downgrade your plan at any time. Upgrades will take effect immediately, and you will be charged a prorated amount for the rest of the billing cycle.

• Downgrades, including cancellations of premium plans, will take effect at the end of the current billing cycle.

6. Customer Support

• We are committed to providing excellent support. If you need assistance, you can reach us through the following:

  • Email: help@thanksroger.com

  • Address:

    Taggle Software Inc
    Attn: Privacy
    902 Broadway Floor 14
    New York, NY 10010

7. Legal or Usage Restrictions

• Some features may be subject to legal or compliance restrictions depending on your location or industry. Please review our Terms of Service or contact support for further clarification if necessary.

8. Data Security and Privacy

• We take the security of your data seriously. All documents signed through our platform are encrypted and securely stored. Our platform complies with data protection laws, including GDPR and PCI standards.

• For more information on how we protect your data, please review our Privacy Policy.

9. Promotions and Discounts

• Any promotions or discounts are subject to specific terms and conditions, which will be clearly displayed when the offer is presented.

• Please review these terms carefully to ensure you understand the offer’s details and expiration.

10. Accepted Payment Methods

• We accept payments via major credit and debit cards, including Visa, Mastercard, American Express, etc. All payments are securely processed through Stripe.

• If you have any questions or concerns regarding your account or usage, feel free to reach out to us at help@thanksroger.com